Call Toll-Free 1-844-827-4764


All you need is your Poka Lambro account number when you call.

Your account number is printed in the top, right-hand corner of your Poka Lambro bill. There is no additional fee to use Pay-by-Phone.

During your initial call,

you will be prompted to verify your identity by entering either the last four digits of the social security number or federal tax ID number associated with your account. You will be asked to create a 4-digit Personal Identification Number (PIN) before a payment can be made. You will be asked to enter your Poka Lambro account number and PIN each time you use Pay-by-Phone.

Once you establish a PIN,

you will be able to check the balance of your account or make a secure payment over the phone using your debit or credit card. The system is automated. All of your personal information, such as card number and payment amount, is entered by YOU. If you wish to set up an automatic recurring monthly payment, remember to select that option after entering your new information. If you have questions or need assistance, please contact our office at (806) 924-7234 or (800) 422-2387.

How to change or update a card:

If you have chosen to store your debit or credit card information, please remember to update your information anytime a new card is issued to you. To enter a new card or new expiration date, dial the “Pay-by-Phone” number and follow the voice prompts to edit your information (Option 4).

PCI DSS Compliant

Poka Lambro’s Pay-by-Phone service meets PCI DSS (Payment Card Industry Data Security Standards) compliance requirements. PCI DSS compliance requirements are in place for the protection of customers to ensure that all companies that process, store or transmit credit card information maintain a secure environment. Keeping our customer’s payment card data secure is a priority at Poka Lambro.