Poka Lambro Telecommunications, Ltd. Network Management – Frequently Asked Questions (FAQs)

What is network management?

Network management is the reasonable and nondiscriminatory enforcement of network usage policies and the management of bandwidth use and capacity while maintaining the promotion of the dynamic benefits of an open and accessible Internet.

Why does Poka Lambro manage its network?

Poka Lambro Telecommunications, Ltd. (“Poka Lambro”) manages its network in order to provide the ultimate broadband Internet service to its customers. Poka Lambro acknowledges that bandwidth and network resources are not infinite and must be reasonably confined. In order to bring you the best possible broadband Internet experience, Poka Lambro enforces network management policies that limit network congestion and delay while ensuring that all Internet content is treated equally and is not unlawfully blocked or degraded.

The FCC encourages all fixed broadband Internet access providers, such as Poka Lambro, to manage networks with transparency and non-discrimination.

How does Poka Lambro manage its network?

Poka Lambro has policies in place to ensure that customers are able to access the lawful Internet content of their choice, run the Internet applications of their choice and to promote the continued development of the Internet. Poka Lambro’s network management practices are nondiscriminatory, application-neutral, and minimally intrusive. Poka Lambro may use one or more of the following to manage its network:

a. Making additions or upgrades to increase network capacity;

b. Enforcing its Acceptable Use Policy and Terms and Conditions of service against customers abusing the network;

c. Using security protocols to ensure authentication of customers;

d. Monitoring the network to identify congestion, security breaches, malware or damage to the network;

e. Blocking spam;

f. Preventing viruses from harming the network; and

g. Thwarting denial of service attacks

Network management practices are a necessity to guard against harmful threats to the network such as network congestion, security attacks, excessive spam, and viruses. Reasonable network management practices ensure that you will have the best possible broadband Internet experience.

Will Poka Lambro network management impact my online experience?

Poka Lambro uses reasonable network management tools and practices that are minimally intrusive to its customers and are consistent with industry standards. In accordance with Poka Lambro’s Terms and Conditions for Service and Broadband Internet Acceptable Use Policy (“AUP”), Customers have agreed to comply with all current bandwidth, data storage, and other limitations on the company’s Broadband Internet services. Users are more likely to experience an impact on an online experience during peak periods where congestion is prevalent.

What can I expect if I am in violation of Poka Lambro’s Terms and Conditions of Service, company policies or service contracts?

In addition to being subject to the specific terms of the Terms and Conditions of Service, or individual company policy or service contract, if you, the customer, are using conduct which abuses or threatens harm to the Poka Lambro network at any time, the impact to your online experience may include, but will not necessarily be limited to, any one or all of the following:

a. removal or blockage of material that violates Poka Lambro’s Terms and Conditions of Service or company policies or service contracts, including but not limited to, illegal content;

b. suspension or delay of the delivery of email if deemed excessive;

c. filtering of Internet transmissions; and

d. suspension or termination of your Broadband Internet service account.

Customers could also experience longer download or upload times or slower web surfing.

Will I be suspended from the network if I use certain applications?

Poka Lambro’s reasonable network management tools and practices do not discriminate between applications. They are application-agnostic. Thus, Poka Lambro will not manage its network congestion or security protocols based on applications being used by its customers with Poka Lambro’s broadband Internet service.

What should I do if my account is suspended?

If your account is suspended, you should contact Poka Lambro and follow company instructions for reinstating service.

When does Poka Lambro use this method?

Poka Lambro uses its reasonable network management practices and policies as needed to manage network congestion and network security.

Does Poka Lambro discriminate against particular types of applications or content?

No. Poka Lambro does not manage its network based on online protocols, activities or applications that a customer uses.

Poka Lambro has an Open Internet Policy and does not:

• Discriminate among specific uses, or class of uses, of its network
• Impair, degrade or delay VoIP applications or services that compete with its voice services or those of its affiliates
• Impair, degrade, delay or otherwise inhibit access by customers to lawful content, applications, services or non-harmful devices
• Impair free expression by actions such as slowing traffic from particular websites or blogs
• Demand pay-for-priority or similar arrangements that directly or indirectly favor some traffic over other traffic
• Prioritize its own application, services or devices or those of its affiliates