Switching internet providers can feel like a leap of faith. You wonder how long you’ll be without service, whether a construction crew will tear up your yard, or whether the whole process will turn into a multi-week ordeal. That lack of clarity is one of the biggest reasons people put up with slow, unreliable internet longer than they should, sticking with a provider that isn’t working just because switching feels like more trouble than it’s worth. 

Here’s the good news most people don’t realize: Fiber installation is easy. 

This will walk you through the steps before, during, and after our team shows up. The only surprise? How much faster and more dependable Poka Lambro fiber internet can be. 

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Before We Start, Local Crews Are One Step Ahead 

West Texas isn’t a cookie-cutter, one-size-fits-all territory. Within a single service area, a fiber internet crew may go from a small-town street grid to a cotton farm, an oilfield-adjacent property, or a ranch road near the Caprock.  

Because Poka Lambro uses only highly trained local crews, you’re already a step ahead. They know why one block calls for an underground duct and the next needs an aerial drop, and they understand how caliche soil, drainage, and West Texas weather affect a build before the first shovel goes in the ground. 

It’s why the process below tends to go smoother with Poka Lambro installs. It’s also why our connections are stronger and more stable in the long run.  
 
Here’s what you can expect:  

Phase 1: Construction & Site Preparation: The Behind-the-Scenes Work 

A construction team will visit your property to determine what work is needed to get fiber to your home. They’ll walk the site and map out the best path for the line, whether that means coming in from the alley, the front of the property, or the side, depending on how your street and home are laid out. No two properties are identical, so this step matters. A routing plan that works for your neighbor’s corner lot might not make sense for your setup. 

If you want to know the technical specs: In most residential areas, a 3/4-inch duct is buried 16 inches deep to protect the fiber line as it runs underground to your home. In some in-town locations, an aerial drop is used instead, running from the alley to the point where the line enters your home and is secured to your fascia. 

What that really means: We’re not cutting corners. We lay your fiber line in a way that gets you the fastest, most secure connection by minimizing its exposure to weather, wildlife, and other unforeseen events. You get the fastest, most reliable internet with the least amount of hassle. 

Once construction wraps up, our West Texas-based Dispatch team will reach out to schedule the appointment to connect your home to the internet. 

Phase 2: Service Installation: Getting You Connected 

 
Your technician starts outside by attaching a small fiber connection box to the side of your home, near where the fiber line comes in. That’s where your home connects to our fiber network. The technician then splices the fiber at the outside connection box, then verifies the signal strength before bringing the service inside.  
 
Once that outside connection is complete, your technician brings the service inside and helps determine the best place to install the ONT — a small piece of equipment that works like a modem for fiber internet. The ONT brings the internet signal into your home and connects to the Wi-Fi equipment that will distribute service to your devices, with our advanced managed Wi-Fi solution. 

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FAQ: What to Know About Fiber Installation in West Texas

A few common questions come up whenever someone switches providers, so here’s some straight talk on what to expect. 

• Do you need to be home for both phases? Construction and site prep generally don’t require you to be present, since crews are working outside the home. Service installation (Phase 2) does require someone over 18 years old to be home, since the technician needs access inside to route the line, mount equipment, and confirm your Wi-Fi is working as it should before they leave. 

• Will it tear up your yard? Underground installation involves burying a duct, but crews work to minimize disruption to your lawn and landscaping along the routed path. Aerial drops, used in some in-town locations, avoid digging altogether. 

• What if you rent instead of own? The same two-phase process applies, though site work and any exterior connections are coordinated with property details in mind. It’s worth having a conversation with your property manager or landlord before construction begins, so that everyone’s on the same page. 

• How long does the whole process take from sign-up to connection? 
  It depends on your property and location. Once the outside work is complete, our Dispatch team will schedule your service installation. That final appointment usually takes about one to one and a half hours.

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What Changes Once You’re Connected

The installation process is really just the setup for what actually matters: internet that works the way you need it to, day after day. That means video calls that don’t freeze during work meetings or school check-ins. It means everyone in the house can stream, game and video chat at the same time without the evening slowdown that comes when the whole neighborhood logs on at once. If you run a small business or work from home, it means uploads and file transfers that finish instead of stalling out right when you need them done.

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Fiber Internet, Done Right the First Time, Means You Connect Every Time.

Switching providers shouldn’t mean rolling the dice on how long you’ll be without internet or what your yard will look like afterward. From site assessment to that final signal check, every step is handled by local crews who understand West Texas properties and show up to get it right the first time, not just get it done. 

Ready to see what fiber internet can do at your address? Reach out to Poka Lambro to check availability in your area and schedule your installation. 

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Terms You May Hear

Your technician might use a few of these terms on install day. Here’s what they mean in plain English.

Term	What It Means
NID (Network Interface Device)	The small box mounted outside your home where the fiber line connects.
ONT	The equipment that turns the fiber signal into internet your home can actually use.
Splice	How the technician connects the fiber running to your home to the outside connection.
Duct	The underground pipe that protects the fiber line as it runs to your property.
Aerial Drop	A fiber line run overhead, typically from the alley to your home, instead of buried underground.
Fascia	The trim board along your roofline where the line is sometimes secured.
Managed Wi-Fi	The router we provide and support that spreads your Wi-Fi throughout the house.
Mesh Wi-Fi Extender	A small add-on device used to boost signal in a room the router doesn’t fully reach.