Backup Power Information Notice

What Are Power Limitations?

If your home phone service is provided with our state-of-the-art fiber optic network, it requires electric power to operate. Your voice service will not operate during a power outage. To avoid a disruption of service during a power outage, maintaining the ability to connect to 911 emergency services or any other calls from your home phone, you will need battery backup.

Where to Obtain Battery Backup

If you have not purchased a backup battery for your service already, we offer an optional back up battery for purchase directly from Poka Lambro. If you have any questions or simply want to purchase through us, please call (800) 422-2387, visit our website, or visit Poka Lambro’s business office at 560 US HWY 87, Wilson, TX 79381. Our 8-hour backup batteries cost $69;  24-hour back up batteries cost $134.55.

If you purchase through us, we can assure that it will be compatible with our equipment and will provide helpful information about how to self-monitor and self-test the backup battery. Poka Lambro, will also provide any applicable warranty information. Battery installation is easy, but if you do not feel comfortable installing your own battery, we would be happy to assist you. Please note, however, that there may be a charge for installation.

Instructions for Proper Care and Use of Your Battery

Please follow the more detailed instructions included with your battery for proper use, storage, and care of your battery, thus ensuring that it will function as needed during a power outage. If you do not store battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s life. Poka Lambro, recommends that you store your battery above 41 degrees F and below m104 degrees F.

These batteries are rechargeable. They will not last forever and should be replaced every (1 to 2 years) or when your device starts to make a loud beeping sound. That sound indicates that the battery is depleted and must be replaced. See the instructions above for purchase and replacement options. Periodically, you should remove and test your battery to verify both the operation of the backup battery and its condition, (as described in the instructions included with your battery).